InstaSpin Contact

Our mission

InstaSpin was set up in 2025 from a simple conviction. Online casino gaming can be an enjoyable form of entertainment, but only if the player is informed honestly and clearly about what to expect. We see too many sites advertising large amounts and burying the real terms deep in the general conditions. We do things differently. Every bonus, every rule, every exclusion is stated in the relevant place in plain English. We believe that an informed player is a safer player. That is why we continuously invest in the quality of our explanatory content, update bonus summaries daily, and verify all stated payout percentages, minimum deposits and bonus conditions monthly. Our aim is to be the most reliable English-language information resource in online gambling.

Beyond the pure offering, we value good content. Our guides on playing without GamStop, responsible gambling, and how bonuses work are written by editors with years of experience in the iGaming sector. We count on independently-minded readers who prefer an honest answer over a commercial wrapper. Our editorial standards require that every recommendation must stand on its own merits, regardless of whether an affiliate agreement exists with the relevant operator. We decline partnerships where they would compromise our editorial independence. Readers who flag inconsistencies between our coverage and actual operator offerings are actively valued — we review their input promptly and acknowledge their contributions.

The editorial team

Behind InstaSpin stands a small team of writers, designers, and gaming enthusiasts. The editor-in-chief has over ten years of experience in online casino journalism for both UK and international publications. The technical editorial team follows market developments closely, from new slot launches to regulatory updates. A dedicated team member specialises in responsible gambling and maintains contact with GamCare and other organisations to keep our content current and accurate. All editors commit to a strict code of ethics at the start of their engagement, which includes disclosing personal interests and refraining from paid testimonials. Our designers and developers ensure the site remains accessible and that all content is optimally readable on mobile devices. Regular internal training on topics such as data protection, player safeguarding, and current gambling legislation ensures the entire team stays up to date.

How we work

Our content is reviewed periodically. Each page contains a last-modified date so you know how fresh the information is. For significant regulatory changes, such as updates to online gambling legislation or new GamStop rules, we update the relevant pages within a week. Studio updates and bonus terms are verified monthly. Errors or outdated information reported by readers are reviewed within 24 hours and corrected immediately upon confirmation. Every correction is dated so that the currency of our content is transparent at all times. We also maintain an internal change log documenting all material content revisions.

Reviews of casinos and games are written from our own experience or from structured data. We do not accept payment for positive reviews. We do work with affiliate links that enable us to keep the site running. An affiliate link means we receive a commission upon referral, but never that we artificially rank a provider higher or conceal negative aspects because of it.

Reach our editorial team

For questions about content, topic suggestions, or corrections to existing articles, please contact the editorial team. Send an email to redactie@instaspin.live with your comment. Every email is read by an editor, and where relevant we incorporate the feedback in a revised version of the page. We particularly appreciate players flagging errors or outdated information.

Customer support

If you have a question about your account, a bonus, or a payment, our customer support team will help you. Live chat is available around the clock once you are logged in. Outside your account, email is the best channel via support@instaspin.live. We aim to respond within 24 hours on working days, and often much sooner. For sensitive matters such as KYC or a dispute over a withdrawal, we recommend email so that all communication is traceable. The average first-response time on the email channel is under four hours on working days. For urgent matters, live chat is the quickest route. For complex issues requiring thorough review, full resolution may take up to five working days; we will proactively keep you informed of progress in such cases.

Partners and press

Affiliate partners, collaboration partners, and game suppliers can get in touch via partners@instaspin.live. We are open to new collaborations provided they align with our editorial values of transparency and player protection. Press and media enquiries should be sent to pers@instaspin.live, with a brief explanation of your publication and the subject of your enquiry.

Complaints and disputes

If you have a complaint that is not resolved through customer support, you may escalate to the casino's licence holder. The details of the licensing authority are listed at the bottom of every page. Please keep all communications, screenshots, and transaction data. For general complaints about content or the functioning of the site, you may also send an email to redactie@instaspin.live. Should a complaint remain unresolved even at the level of the licence holder, you have the right to contact the relevant gambling regulatory authority. All pertinent contact details are listed at the bottom of every page. We recommend documenting all communication steps chronologically, as this can be helpful in the event of a regulatory review.

Responsible gambling

If while reading this page you feel you need support with your gambling behaviour, we refer you to our Responsible Gambling page and the comprehensive directory at Get Help. GamCare is available day and night on 0808 8020 133.

Practical information

InstaSpin is an online publication and has no physical visitor address. All communication is via the email addresses listed above or via live chat in your account. Our postal address for formal correspondence is available on request. On working days we respond between 09:00 and 18:00 UK time; support is available outside these hours via live chat.